1. Who we are and what this policy covers
PrivacyAI is a service of MarketingRise LLC, a California limited liability company (“PrivacyAI,” “we,” “us,” or “our”). This policy covers privacyai.pro, our booking and early-access activities, customer accounts and support, and the PrivacyAI service when available.
This policy does not replace a Business Associate Agreement, data processing agreement, order form, or other agreement signed with a customer. If a signed agreement conflicts with this policy, the signed agreement controls for the covered services.
2. Information we collect
Website, booking, and early-access information
When you book a call, request information, join an early-access list, or contact us, we may collect your name, work email, phone number, organization, professional field, team size, selected plan, and the information you choose to provide. Our booking provider may collect this information directly through its embedded calendar.
Account and commercial information
When accounts and paid service become available, we may collect account administrator and user details, authentication information, plan and seat information, agreements, billing status, and support communications. Payment-card information is expected to be processed by a payment provider rather than stored by PrivacyAI.
Website and service metadata
Our hosting and security providers may process ordinary technical information such as IP address, browser and device type, timestamps, requested pages, and security events. The service may also generate operational metadata such as model selected, token volume, request timing, error codes, and safeguard status. We design this metadata not to include message content or the local identity map.
3. How PrivacyAI handles requests and message content
PrivacyAI is designed to remove direct identifiers on the user’s device before a request is transmitted. The local map connecting placeholders to real identities remains on the user’s device and is not sent to PrivacyAI or an AI provider.
PrivacyAI’s relay transiently processes the redacted request and the AI provider’s response to deliver the service. PrivacyAI does not retain logs of message content or the local identity map. The customer may keep a local audit record on its own device. That record is controlled by the customer, not PrivacyAI.
Redaction reduces exposure but cannot guarantee that every possible identifier, inference, writing-style clue, or sensitive fact will be detected. Customers remain responsible for reviewing what they submit and configuring their use appropriately.
4. AI model providers
PrivacyAI initially expects to support commercial API services from Anthropic and OpenAI. Those providers receive the redacted request needed to generate a response. Requests are sent through PrivacyAI’s provider account rather than an individual customer’s consumer AI account.
We use commercial API terms that state customer prompts and responses are not used to train general-purpose models by default. However, “not used for training” is different from “zero data retention.” A provider may temporarily process or retain redacted prompts, responses, or related metadata for abuse prevention, security, legal compliance, caching, or technical operation unless an applicable zero-data-retention configuration or agreement is enabled.
PrivacyAI intends to use zero-data-retention controls where available and operationally appropriate. We will not describe a provider connection as zero-data-retention until it has been enabled and verified for the applicable account, endpoint, model, and feature. We may add providers in the future and will update this policy before a new provider processes customer requests.
5. How we use information
- Provide, secure, maintain, and support the website and service.
- Respond to inquiries, schedule calls, and manage early-access participation.
- Create and administer customer accounts, agreements, usage allowances, and billing.
- Monitor reliability, prevent abuse, investigate security events, and enforce our terms.
- Improve product design using operational or aggregated information that is not intended to reveal message content.
- Comply with law and protect our customers, users, company, and others.
We do not sell personal information. We do not use customer message content to train AI models.
7. Retention and security
We retain account, agreement, billing, support, booking, and early-access information only as reasonably necessary for the purposes described here, legal obligations, dispute resolution, and security. You may ask us to delete early-access or marketing information. Some records may be retained where required by law or legitimate business obligations.
We use administrative, technical, and organizational safeguards designed for the nature of the information we process. No system is completely secure, and we cannot guarantee absolute security.
8. Your choices and privacy rights
You may ask to access, correct, or delete personal information we maintain about you, or opt out of non-transactional communications. California residents may also request information about collection, use, disclosure, sale, or sharing of covered personal information and may exercise applicable rights without discriminatory treatment. We do not sell personal information or share it for cross-context behavioral advertising.
We may need to verify your identity and authority before completing a request. Authorized agents may submit requests where permitted by law.
9. Children, changes, and international use
PrivacyAI is a business service and is not intended for anyone under 18. We may update this policy as the product, providers, or law changes. The updated date above will identify the current version. PrivacyAI is operated from the United States, and information may be processed in the United States and other locations used by our providers.
10. Contact us
MarketingRise LLC / PrivacyAI
7670 Opportunity Road, Suite 255
San Diego, CA 92111
privacy@privacyai.pro